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Journal : Jurnal Komputer, Informasi dan Teknologi

Application of Tsukamoto's Fuzzy Logic in Determining the Level of Service Quality at the Bengkulu Province Library and Archives Service Wiwin Purnama Sari; Mesterjon Mesterjon; Arius Satoni Kurniawansyah
Jurnal Komputer, Informasi dan Teknologi (JKOMITEK) Vol. 1 No. 2 (2021): DESEMBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1666.43 KB) | DOI: 10.53697/jkomitek.v1i2.289

Abstract

Fuzzy logic is part of an artificial intelligence system that emulates human ability to think into algorithms which are then run by machines. At the Bengkulu Province Library and Archives Service, there is no application that can help to determine the quality of service based on the value given by the respondent. Service Quality Level Application at the Bengkulu Provincial Library and Archives Service is an application built to facilitate library members in providing value to the quality of services provided by the Bengkulu Provincial Library and Archives Service, and this application applies the Tsukamoto Fuzzy Logic method where the level of service quality is divided into 5 levels, namely Very Good, Good, Fairly Good, Less Good and Not Good. Based on the results of the tests that have been carried out, the functionality of the application has run as expected, and the Service Quality Level Application at the Bengkulu Provincial Library and Archives Service for 2021 is Very Good and this application is able to display the level of service quality every year through the Tsukamoto Fuzzy Logic Method approach.
Booking Service Application on Jhon Motor Android Based Muhamad Iqbal; Mesterjon; Yode Arliando
Jurnal Komputer, Informasi dan Teknologi (JKOMITEK) Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4753.055 KB) | DOI: 10.53697/jkomitek.v1i1.140

Abstract

Jhon Motor is a workshop engaged in the sale of spare parts and also service. So far, the service system at Jhon Motor is still done manually, by means of consumers coming directly to the service area or calling Customer Service to set a booking service schedule. However, the problem that often occurs is when the service schedule is full or full, consumers who come directly cannot do service on the same day because they have to reschedule for service. In addition, there are some consumers who cannot contact Customer Service, because of the many incoming calls to make a booking service. The Booking Service application at Jhon Motor is made using the PHP and Java programming languages, with a MySQL database. The software used for making the application is Adobe Dreamweaver CC 2019, Android Studio, and XAMPP. The Booking Service application at Jhon Motor is a medium or container that can be used to assist the booking service process at Jhon Motor, which is still done conventionally. The Booking Service application at Jhon Motor has 2 interfaces, namely web-based (accessed by the Jhon Motor administrator) and Android-based (accessed by consumers who want to book service). The Booking Service application at Jhon Motor also has 1 (one) database server, so that whatever is processed in a web-based application, the information on the Android application automatically changes. Based on the results of tests carried out both offline and online, web-based applications can process data properly and smoothly, and Android-based applications successfully display service fee information and can make booking services.